Cancellation Policy

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Thank you for choosing Urban Basics for your online shopping needs. We understand that there may be situations where you need to cancel an order. Please take a moment to familiarize yourself with our cancellation policy:


Order Cancellation Timeframe: You may cancel your order placed at within 24 hours of placing the order. We encourage you to act promptly if you decide to cancel.


Order Processing: Once the order processing has commenced, we are unable to cancel the order. This includes cases where the order has been packed, labeled, or dispatched for delivery. We strive to process and ship orders as quickly as possible, so it is important to notify us of any cancellation requests within the specified timeframe.


How to Request Cancellation: To request a cancellation, please contact our customer support team at [provide contact details]. Kindly provide your order number and relevant information when contacting us to expedite the cancellation process.


Refunds: If your cancellation request is received within the specified timeframe and your order has not been processed, we will initiate the refund process. Refunds will be issued to the original payment method used during the order placement. Please allow a reasonable amount of time for the refund to reflect in your account.


Exceptions: In certain circumstances, Urban Basics reserves the right to refuse a cancellation request. This may include cases where the order has already been shipped or customized products have been prepared specifically for you. We will notify you promptly if a cancellation request cannot be honored.


Modifications to the Policy: Urban Basics reserves the right to modify or update this cancellation policy at any time without prior notice. The updated policy will be applicable to all orders placed after the policy change.


We hope you understand that our cancellation policy is in place to ensure efficient order processing and timely delivery to all our customers. If you have any further questions or concerns regarding cancellations, please feel free to reach out to our customer support team.


Thank you for your cooperation and understanding