100 Nights Trial

Urban Basics Mattress 100 Nights Trial Policy

You Have 100 Nights To Make A Decision

It takes a minute to fall in love but about a 100 nights to form a commitment. In case you don’t feel the warmth and fuzzies with , we’ll gladly take it back

100 Nights Trial

If you ultimately decide your Urban Basics Mattress  is not right for you, within the first 100 nights from the date of delivery,we will gladly take it back. We ask that you try our mattress for at least 45  days before you make a final decision to return.It takes while for your body to adapt to a new mattress.

Exceptions To Return/Refund Under 100 Nights Trial Offer

Urban Basics Mattress 100 Nights Trial offer is crafted with the objective of giving customers the opportunity to try out our products for 100 nights at the comfort of their own homes. In an unlikely situation of the Mattress not being perfect for you, we are happy to take it back and give you a refund.

To ensure that the offer is not being misused, we have identified some exceptions to the 100 Nights Trial Offer which are as below.

Return/Refund requests will not be entertained in case of

  • Improper usage or physical damage to the product. 
  • Any  liquid spillage, stains, dirt or damage is found on the product during the inspection process.
  • Product is used on an improper surface without proper support.
  • Product is found to be exposed to cold / hot temperatures for a period of time that causes the materials to tear or permanently deform.
  • The customer opts a return due to incorrect size ordered. It is always recommended to cross check the size before placing the order.

Terms & Conditions For 100 Nights Trial Offer

  1. Trial offer is applicable for the first 100 nights from the date of delivery.
  2.  A swap between products (mattress to a bed or vice versa) is not applicable under 100 Nights policy.
  3. You may decide to return the products any time before the end of 100 nights for a full refund.  In case any freebies are provided with order, the refund will be made after deducting the freebie cost as a store credit / Coupon/ Wallet balance.
  4. Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under Exception to Return/Refund under 100 Nights Trial specifically mentioned at the time of sale.
  5. Our 100 Nights Trial offer applies only to original purchaser of genuine Urban Basics Mattress products purchased from www.urbanbasics.in. Any mattress purchased from Amazon / Flipkart, or any other website will not fall under this trial offer. 
  6. This policy is limited to one return per household per year.
  7.  Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a refund claim.
  8.  To start a reture process you need to initiate a mail on care@urbanbasics.in with invoice details.We require you to supply photographs of the returning product/s while opting for a return. Failure to send appropriate photographs may result in a return request being canceled.
  9.  The return requests must be exercised directly with Urban Basics no later than the 101st day from the date of delivery of the mattress you want a refund on.
  10. Once return approved, the buyer has to pack the products with packaging material supplied by us and handover to logistics partner for reverse pickup.
  11. Returns will be inspected and picked up after approval of product condition, within 15 days of raising a return request.
  12.  All approved refunds will be processed within 15 working days once the product has been picked up for return.
  13. Geocommerce Retail Private Limited / Urban Basics reserves the right to refuse the 100 Nights Trial Offer to anyone associated with a mattress manufacturer/brand/seller/any business entity availing a GST input tax credit or purchased for a commercial purpose.
  14. The final decision on refund under 100 Nights Trial offer will be made by Geocommerce Retail Private Limited / Urban Basics. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
  15.  Disputes, if any, are subject to Jaipur jurisdiction only.